Return and Refund Policy

At LivingProof Design, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition

• Have all original tags and packaging, when applicable

• Include proof of purchase or your order number

Before returning any item, please contact LivingProof Design through our website so we can review your request and provide return instructions.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you received the wrong product, please contact us as soon as possible and provide:

• Your order number

• A description of the problem

• Clear photos showing the item and the issue

After reviewing the information, we may provide a replacement or refund at no additional cost when appropriate.

Made-to-Order and Custom Products

Some LivingProof Design products are produced specifically after an order is placed.

Because these products are made to order, we may not be able to accept returns or exchanges for reasons such as:

• Ordering the wrong size

• Changing your mind

• Selecting the wrong color or product option

• No longer wanting the item

Please carefully review product descriptions, sizing information, colors, and product options before completing your purchase.

Made-to-order or customized products may still qualify for a replacement or refund if they arrive damaged, defective, misprinted, or incorrect.

Non-Returnable Items

The following items generally cannot be returned unless they are damaged, defective, or incorrect:

• Personalized or customized products

• Digital products or downloadable items

• Gift cards

• Items marked as final sale or clearance

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned without their original packaging when packaging is required

Exchanges

We do not guarantee direct exchanges.

If you would like a different size, color, or style, please contact us first. Depending on the product and circumstances, you may need to return the eligible item and place a new order.

Return Shipping

Unless the item was damaged, defective, or incorrect because of an error by LivingProof Design or one of our fulfillment partners, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service that provides tracking when returning an item. LivingProof Design is not responsible for returns that are lost during return shipping.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Shipping charges may not be refunded unless the return is the result of a damaged, defective, or incorrect item.

Order Cancellations

Because some products begin production shortly after an order is placed, we cannot guarantee that an order can be canceled or changed after it has been submitted.

If you need to cancel or modify an order, please contact us as soon as possible. If production or fulfillment has already begun, cancellation may not be possible.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect address, incomplete address, refusal of delivery, or failure to collect a package may be subject to additional shipping charges before the order can be resent.

Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact LivingProof Design through the contact information provided on our website.

Please include your order number whenever possible so we can assist you more efficiently.

This policy does not limit any rights you may have under applicable consumer protection laws.