Shipping Policy

Thank you for shopping with LivingProof Design. Please review our shipping policy before placing your order.

Order Processing

Many LivingProof Design products are made to order. This means your item may enter production after your order is placed.

Processing times may vary depending on the product, order volume, production requirements, and fulfillment location.

Processing time is separate from shipping and delivery time.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery destination

• Product type

• Package size and weight

• Shipping method selected

• Fulfillment location

Any available shipping options and associated costs will be shown before you complete your purchase.

Estimated Delivery Times

Estimated shipping and delivery times shown during checkout are estimates only and are not guaranteed.

Delivery times may vary because of circumstances including:

• Carrier delays

• Weather

• Holidays

• High order volumes

• Supply chain disruptions

• Customs processing

• Local delivery conditions

• Incorrect or incomplete shipping information

LivingProof Design cannot guarantee an exact delivery date.

Please allow additional time during holidays, promotional periods, and other high-volume periods.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the shipping carrier to update the tracking system after a shipping label has been created.

If your tracking information has not updated for an extended period, please contact us so we can help review the situation.

Multiple Shipments

Some orders may contain products fulfilled from different facilities or production partners.

As a result, items within the same order may arrive in separate packages and on different dates.

You may receive separate tracking information for each shipment.

Receiving your order in multiple packages does not necessarily mean that items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

LivingProof Design is not responsible for delays, lost packages, or additional costs caused by an incorrect or incomplete address provided by the customer.

Returned or Undeliverable Packages

A package may be returned to the sender if:

• The address provided was incorrect or incomplete

• The carrier was unable to deliver the package

• The package was not collected when required

• Delivery was refused

If an order is returned because of an address issue or failed delivery, additional shipping charges may apply before the order can be resent.

Please contact us if your package is returned to the sender.

Lost Packages

If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us.

We will review the available tracking information and, when appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.

Replacement or refund eligibility will depend on the circumstances and the results of the investigation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors whether they accepted the package.

3. Check with your building manager, front desk, mailroom, or similar receiving area if applicable.

4. Contact the shipping carrier using your tracking number.

If you are still unable to locate the package, contact LivingProof Design and we will assist you where possible.

We cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged or Incorrect Orders

If your package arrives damaged, defective, misprinted, or contains the wrong product, please contact us as soon as possible.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging when applicable

Please refer to our Return and Refund Policy for additional information regarding damaged, defective, or incorrect items.

International Shipping

When international shipping is available, customers are responsible for providing accurate delivery information and complying with local import requirements.

International shipments may be subject to:

• Customs inspections

• Import duties

• Taxes

• Brokerage fees

• Other charges imposed by the destination country

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge collected by LivingProof Design.

Customs processing may also cause additional delivery delays.

Shipping Restrictions

Some products may not be available for shipment to certain countries, regions, or addresses because of carrier, fulfillment, regulatory, or product restrictions.

Available shipping destinations will generally be determined during checkout.

Order Changes and Cancellations

Because some items are made to order and may enter production shortly after purchase, we cannot guarantee that shipping details, product selections, or orders can be changed or canceled after an order has been submitted.

Please contact us as soon as possible if you need assistance.

Contact Us

If you have questions about shipping or need assistance with an order, please contact LivingProof Design through the contact information provided on our website.

When contacting us about an order, please include your order number whenever possible.

Website: livingproofdesign.com